Over the past 30 years we've been streamlining our mezzanine design and delivery process to provide our customers with accurate quotes, quality solutions, competitive pricing, and a dependable service they can trust.
There are 5 steps to our process:
When you contact us, we will assign you with one of our mezzanine experts who will collect information from you to quote your project. If necessary, our rep will make a site visit to take measurements and make note of other details that will be important for the designing of your mezzanine.
If you are still in the brainstorming and planning stage of your project and need help, we can plan a site visit to your facility to discuss your options and how our products can create the perfect solution for your changing needs.
After consulting with you, our mezzanine experts will work up a competitive quote for your custom project that meets all of the specifications you have provided to us.
Our quote will include all costs associated with the project, i.e.
so there will be no surprises along the way.
Once the project is approved, we will provide you with detailed approval drawings for you to review and sign if everything looks right. If not, we will continue to work with you to make sure everything is customized exactly to your specifications.
We will also provide you with PE stamped drawings for the permit process, if needed, and assistance with your permit application.
Once the drawings are approved, the production of your custom mezzanine will begin. Once production is complete, we will arrange the delivery of your mezzanine to your location.
We will provide an estimated completion of production date for planning purposes after your order has been released to production. Production times vary for each project and typically average 9 – 12 weeks. Shipment and Delivery is typically 1 – 2 weeks after completion of production.
Once delivered, our factory trained installers will begin your mezzanine installation and work to keep facility disruptions to a minimum. We pride ourselves on our ability to be flexible to meet the needs of our customers.
If you decide to complete the installation yourself, we will provide you with user-friendly instructions to do so and our team will be ready to answer an questions you have along the way.
Please note: Our mezzanine design process is quite fluid and can be easily adapted to your needs (e.g., you can use your own installer instead of ours, if you'd prefer).
What Our Customers Say...
It is always my intention to do business with companies that put customer service and satisfaction in the forefront. When we needed a mezzanine to expand storage in one of our rooms we looked for a company that we felt could fit the bill and The Mezzanine Company certainly did just that.